Frequently Asked Questions
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- Fertilily EHR
Ilera Fertility EHR
We’ve compiled the most relevant questions and provided clear answers to help you make informed decisions quickly and confidently.
Yes. Ilera Fertility EHR performs automatic daily backups to ensure clinic data remains protected and recoverable.
In the event of a complete server failure, recovery typically takes between 1–2 hours.
For clinics requiring additional redundancy, optional cold server infrastructure can also be configured to further minimize downtime and improve failover resilience.
No. Ilera is designed to preserve medical records integrity. Records are retained within the system, and version history is maintained for accountability and traceability.
Yes. The platform maintains version history for records and operational changes where applicable.
Ilera is a fully cloud-powered application and requires internet connectivity to operate.
To ensure uninterrupted access, we strongly recommend clinics maintain at least two internet service providers (ISPs) for failover and operational continuity.
Once connectivity returns, clinics can immediately resume access to the platform and continue operations normally.
Yes. Ilera uses role-based permissions to manage access across the organization.
What users can view or modify depends entirely on the permissions assigned to their role within the clinic.
Yes. Once a user account is deactivated, access is revoked immediately.
Access visibility is determined by role permissions defined by the clinic administrator.
This ensures that users only access information relevant to their responsibilities.
Yes. Ilera supports two-factor authentication as part of its security architecture.
Yes. OTP verification is supported for additional account protection.
Yes. Failed login attempts are monitored as part of the platform’s security measures.
Ilera is built with HIPAA-inspired security practices and leverages AWS security compliance infrastructure.
Alignment with NDPR (Nigeria Data Protection Regulation) requirements is currently in progress.
Yes. Clinics can export their records when needed.
Yes. Backup requests can be made when required.
At the moment, offline functionality is not available. However, solutions around operational continuity and redundancy are actively being reviewed as part of ongoing infrastructure improvements.
- Hospital EHR
Ilera Hospital EHR
We’ve compiled the most relevant questions and provided clear answers to help you make informed decisions quickly and confidently.
Yes. Ilera Fertility EHR performs automatic daily backups to ensure clinic data remains protected and recoverable.
In the event of a complete server failure, recovery typically takes between 1–2 hours.
For clinics requiring additional redundancy, optional cold server infrastructure can also be configured to further minimize downtime and improve failover resilience.
No. Ilera is designed to preserve medical records integrity. Records are retained within the system, and version history is maintained for accountability and traceability.
Yes. The platform maintains version history for records and operational changes where applicable.
Ilera is a fully cloud-powered application and requires internet connectivity to operate.
To ensure uninterrupted access, we strongly recommend clinics maintain at least two internet service providers (ISPs) for failover and operational continuity.
Once connectivity returns, clinics can immediately resume access to the platform and continue operations normally.
Yes. Ilera uses role-based permissions to manage access across the organization.
What users can view or modify depends entirely on the permissions assigned to their role within the clinic.
Yes. Once a user account is deactivated, access is revoked immediately.
Access visibility is determined by role permissions defined by the clinic administrator.
This ensures that users only access information relevant to their responsibilities.
Yes. Ilera supports two-factor authentication as part of its security architecture.
Yes. OTP verification is supported for additional account protection.
Yes. Failed login attempts are monitored as part of the platform’s security measures.
Ilera is built with HIPAA-inspired security practices and leverages AWS security compliance infrastructure.
Alignment with NDPR (Nigeria Data Protection Regulation) requirements is currently in progress.
Yes. Clinics can export their records when needed.
Yes. Backup requests can be made when required.
At the moment, offline functionality is not available. However, solutions around operational continuity and redundancy are actively being reviewed as part of ongoing infrastructure improvements.